This Privacy Policy sets out how dkwin9 collects, uses, stores, and protects the personal information of every registered player and visitor across Bangladesh. Your privacy is a core commitment — not an afterthought.
dkwin9 ("we", "us", "our") operates the online casino and sports betting platform accessible at dkwin9.bio (the "Platform"). In the course of providing our services to players in Bangladesh and elsewhere, dkwin9 necessarily collects and processes certain categories of personal information. This Privacy Policy explains precisely what information we collect, the purposes for which we use it, how long we retain it, with whom we may share it, and the rights available to you in relation to your personal data.
This Privacy Policy applies to all individuals who visit the Platform, register an Account, make use of any product or service offered thereon, or communicate with dkwin9 through any support channel. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform.
We are committed to handling all personal data responsibly and in accordance with applicable data protection standards. If you have any questions about how dkwin9 processes your personal information, please contact us using the details provided in Section 15 of this Policy.
The following defined terms are used throughout this Privacy Policy:
dkwin9 collects Personal Data in several categories depending on your interaction with the Platform. The table below summarises the principal categories of data we may hold about you:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Account registration, KYC verification, age compliance |
| Contact Data | Email address, mobile phone number, residential address | Account communication, support, promotional messaging (where consented) |
| Financial Data | bKash / Nagad / Rocket mobile wallet numbers, transaction history, deposit and withdrawal amounts in BDT (৳) | Payment processing, fraud prevention, withdrawal verification |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, login history | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bet amounts and outcomes, session duration, click patterns | Service improvement, responsible gaming monitoring, personalisation |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Scanned copies of NID, passport, utility bills, bank statements | KYC compliance, withdrawal authorisation |
We do not collect sensitive special-category data such as health information, biometric data, racial or ethnic origin, or religious beliefs unless required to do so by applicable law or at your explicit request in connection with a responsible gaming self-exclusion application.
The majority of Personal Data we hold is provided directly by you at the point of Account registration, during the KYC verification process, when you make a deposit or withdrawal request, when you contact our support team, or when you participate in promotions and competitions. You are responsible for ensuring that all information you provide to dkwin9 is accurate and kept up to date.
When you access and use the dkwin9 Platform, we automatically collect Technical Data and Usage Data through server logs, cookies, pixel tags, and similar tracking technologies. This data is collected to maintain the security and integrity of the Platform, to detect fraudulent or suspicious activity, and to analyse aggregate usage patterns for service improvement purposes. Please refer to Section 8 of this Policy for full details of our use of cookies.
In certain circumstances, dkwin9 may receive Personal Data about you from third-party sources, including:
dkwin9 uses the Personal Data we collect solely for the following defined purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent or establishing a fresh legal basis for processing.
dkwin9 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
dkwin9 does not sell, rent, or trade your Personal Data to third parties for their own commercial or marketing purposes. We may share your data only in the following limited circumstances:
We engage trusted third-party service providers to assist in the operation of the Platform. These providers act as Data Processors under our instruction and are contractually bound to maintain strict confidentiality and to process your data only as directed by dkwin9. They include payment processors (bKash, Nagad, Rocket, Upay), KYC and identity verification providers, fraud screening and anti-money laundering service providers, game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), cloud infrastructure and hosting providers, and customer support platform operators.
dkwin9 may disclose your Personal Data to competent governmental, regulatory, or law enforcement authorities where we are required to do so by applicable law, court order, or regulatory directive, or where we believe in good faith that such disclosure is necessary to protect the rights, safety, or property of dkwin9, its players, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of dkwin9's business or assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting material change to this Privacy Policy by a notice posted on the Platform.
No Cross-Border Transfers Without Safeguards: dkwin9 does not transfer your Personal Data to recipients outside of a jurisdiction offering an adequate level of data protection without first establishing appropriate safeguards, such as standard contractual clauses or equivalent protective mechanisms.
The dkwin9 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session state, and collect the Technical and Usage Data described in Section 3. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for core Platform functionality — login sessions, security tokens, balance display | Session / up to 24 hours |
| Performance | Anonymous analytics data to measure page load times, error rates, and feature usage | Up to 12 months |
| Functional | Store your preferences such as language setting, odds format, and last-visited game category | Up to 6 months |
| Security | Fraud detection signals, device fingerprinting for suspicious login detection | Up to 90 days |
Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform. You may manage the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some Platform features.
dkwin9 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised such that it can no longer be associated with any individual player.
dkwin9 implements a comprehensive suite of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security controls include:
Your Role in Security: While dkwin9 takes all reasonable technical measures to protect your data, the security of your Account also depends on you. Please ensure your password is strong and unique, never share your login credentials with anyone, and notify us immediately at [email protected] if you suspect unauthorised access to your Account.
As an individual whose Personal Data is processed by dkwin9, you have the following rights in relation to your data. To exercise any of these rights, please contact us using the details in Section 15. We will respond to all verified requests within 30 days of receipt.
The dkwin9 Platform is strictly for individuals aged 18 years and above. We do not knowingly collect, store, or process the Personal Data of any person under the age of 18. Age verification is performed as part of the Account registration and withdrawal processes. If dkwin9 becomes aware that Personal Data of a minor has been collected, all such data will be immediately and permanently deleted, the associated Account will be closed, and any deposited funds will be returned to the source payment method.
If you believe that a person under 18 has registered an Account on the Platform, please notify us immediately at [email protected]. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling services.
The dkwin9 Platform may contain references to or integrations with third-party game studios and payment service providers. While dkwin9 takes care to engage only reputable third parties, we have no control over the privacy practices of external organisations and accept no responsibility for their data handling. Each third-party provider operates under its own privacy policy, which we encourage you to review before sharing any personal information with them directly.
dkwin9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our internal data processing practices. Where a material amendment is made — one that significantly affects the rights of Players or the ways in which Personal Data is used — dkwin9 will post a prominent notice on the Platform and, where feasible, notify registered Players by email to their registered address at least 14 days before the change takes effect.
Minor amendments, such as corrections to typographical errors or clarifications that do not alter the substance of the Policy, may be made without advance notice. The date of the most recent revision is displayed at the top of this document. Your continued use of the Platform following any amendment constitutes your acknowledgment of the revised Privacy Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how dkwin9 has handled your Personal Data, please contact our support team:
If you are not satisfied with our response to a data-related complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction. dkwin9 will cooperate fully with any such authority in the resolution of complaints.
Six concrete data protection principles that every dkwin9 player in Bangladesh can rely on every time they log in.
Every interaction between your device and the dkwin9 Platform — including login sessions, deposits, and personal data transfers — is secured with 256-bit SSL/TLS encryption. Your information is never transmitted in plain text.
dkwin9 will never sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used exclusively to operate your Account and deliver our services — nothing else.
Access, correct, port, or delete your personal data at any time by contacting our support team. All verified data rights requests are handled within 30 days, with an acknowledgment within 5 business days of receipt.
We keep your data only as long as necessary. Account data is retained for five years post-closure to meet anti-money laundering requirements — after that, all records are securely deleted or irreversibly anonymised.
Only vetted service providers with a genuine operational need — such as bKash, Nagad, and certified KYC partners — can access player data, and only under strict contractual confidentiality and data processing obligations.
Any material change to this Privacy Policy is communicated to registered players via a prominent Platform notice and email at least 14 days in advance — giving you time to review the changes before they take effect.
Your data is safe, your privacy is protected, and Bangladesh's most trusted platform is ready for you. Explore cricket betting, live casino, and hundreds of slots — for adults aged 18 and above only.
18+ only. Please gamble responsibly. dkwin9 is an entertainment platform for adults.